Delivery & Returns

Delivery

Orders are shipped via the DHL Express Services within 2 business days.
– For orders above 250 €: free
– For orders below 250 €: 20 €

Shipping destinations

Some countries in Europe, Middle East, United States.

Any delivery address located outside the list of eligible countries for delivery will be refused when placing the order.

Free returns

You can return or exchange any product within a period of 15 days from the receipt of the order.

The item that you wish to return or exchange must be new and unused. We will accept the return/exchange of the product only if it is returned in its original perfect condition and that it has all the Carine Gilson labels intact and attached.

In order to get a free return, it must be returned from the same country in which it was delivered to you. If you reside outside the European Union, any taxes and custom fees related to the return will be your sole responsibility.

How to return your purchase

1. Place the item in the original shipping box
2. Complete the Returns label and place it in the box
3. Attach the Returns Label to the outside of the box
4. Seal the parcel securely
5. Please contact DHL Express to schedule a pickup or if you prefer, take you return to your nearest DHL service point

For any further queries, please contact our Customer Service