Delivery & Returns

Delivery

Orders are shipped via the DHL Express Services within 2 business days.
– For orders above 300 €: free
– For orders below 300 €: 20 €

Shipping destinations

Some countries in Europe, Middle East, United States.

Any delivery address located outside the list of eligible countries for delivery will be refused when placing the order.

Ordering outside the EU: If you order for a delivery outside the EU, the amount of your basket will be exclusive of tax. Your order may be subject to import duties and VAT according to current regulations in the country of delivery.

Returns

You can return or exchange any product within a period of 15 days from the receipt of the order.

The item that you wish to return or exchange must be new and unused. We will accept the return/exchange of the product only if it is returned in its original perfect condition and that it has all the Carine Gilson labels intact and attached.

Please, email us at customerservice@carinegilson.com within 5 days of receipt of goods. No returns will be accepted without authorization. You are responsible for any return shipping cost and any duty. Returns must be shipped back to the indicated address on your return authorization within 14 days.

Sale items sold during the sale period is not eligible for return and refund.