Once your order is placed, an order confirmation will be sent to you by email.
We dispatch orders placed within 8 to 10 business days from the date that we receive and confirm your order. Once your order has been processed you will receive a shipping confirmation email with tracking information.
Please note that the shipping delivery timeframes do not include order processing time, week-ends/holidays and any customs clearance delays that may arise. Please also note that these delivery times are only estimates and unfortunately cannot be guaranteed.
Once the expedition is confirmed, if you refuse a shipment from Carine Gilson, you remain responsible for the original shipping charges, any duties, taxes and/or customs fees, as well as the cost of returning the package to Carine Gilson. This amount will be deducted from your refund once the return has been fully processed, which can take up to 14 days.
All shipments will require a signature upon delivery. We do not ship to PO box.
Shipping fees
European Union (EU) :
Orders are shipped via the DHL Express Services. (1-6 working days) on a Delivery at Place (DAP) basis.
– For orders above 500 €: free except products on sale/archives – For orders below 500 € and archives / sales product : 50 €
United States of America (USA) : Orders are shipped via the DHL Express Services. (1-6 working days) on a Delivery Duty PAid (DDP) basis. We guarantee that you will not be charged any additional fees upon delivery. – For orders above 600 USD : free except products on sale/archives – For orders below 600 USD and archives / sales product : 60 USD
International other than European Union (EU) and United States of America (USA) : Orders are shipped via the DHL Express Services. (1-6 working days) on a Delivery at Place (DAP) basis. – For orders above 500 €: free except products on sale/archives – For orders below 500 € and archives / sales product : 50 €
Australia, Bahrain, Barbados, Canada, China, Egypt, Guernsey, Hong Kong, Japan, Jordan, Kuwait, New Zealand, Norway, Oman, Puerto Rico, Qatar, Republic of Korea, Saudi Arabia, Singapore, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom.
Taxes & Duties
European Union (EU) : Prices are VAT included.
United States of America (USA) : The displayed price includes all applicable customs duties and taxes. We guarantee that you will not be charged any additional fees upon delivery.
Our shipping partner may contact you to clear your item(s) for delivery
International other than European Union (EU) and United States of America (USA): The displayed price is exclusive of taxes, so is the total amount of your basket.
Your order may be subject to import duties, sales taxes and VAT according to current regulations in the country of delivery.
These taxes and duties are paid by the receiver. Our shipping partners will contact you when your order arrives to arrange for the payment of the import fees to clear your item(s) for delivery.
We recommend that you contact your local customs authority to determine import taxes and costs prior to submitting your order.
FOR ALL
Once the expedition is confirmed, if you refuse a shipment from Carine Gilson, you remain responsible for the original shipping charges, any duties, taxes and/or customs fees, as well as the cost of returning the package to Carine Gilson. This amount will be deducted from your refund once the return has been fully processed, which can take up to 14 days.
Returns
You can return any product within a period of 14 days from the receipt of the order.
Items marked as final sale, awhen this information is clearly indicated at the time of purchase, as well as custom-made products, are not eligible for a returnor any right of withdrawal.
The return must be placed from the same geographic zone as that of the initial delivery address.
The item that you wish to return must be new and unused. We will accept the return of the product only if it is returned in its original perfect condition and that it has all the Carine Gilson labels intact and attached. Please note that any return received that does not meet our return policy requirements may be refused and sent back to you at your own expense.
To process a return, please send us an email at customerservice@carinegilson.com within 14 days of receiving the goods. No returns will be accepted without prior authorization. Returns must be shipped back to the address indicated on your return authorization within 14 days.
The buyer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment.
The buyer shall bear the costs of return shipment, the risk of loss in transit and any other steps necessary to ensure compliance with export and import regulations.
At the buyer’s request, a return slip may be provided by the seller. The buyer (the sender) remains however always responsible for the return and export formalities of the goods and undertakes to provide all the information necessary for the return of the goods (identity and social security number, etc.).
Note that the costs of the return will be deducted from the amount of your refund.
We do not process direct exchanges. To acquire a different size, color, or model, please initiate a return for the original item and contact customerservice@carinegilson.com.
SPECIFICATIONS
European Union (EU) ONLY : You can also use the withdrawal form available below by clicking 'Withdraw contract'.
United States of America (USA) : Due to complex tax regulations, leadtime for returns may take longer than usual. We thank you in advance for your understanding.
Refund
We will accept the return of the product only if it is returned new and unused, in its original perfect condition and that it has all the Carine Gilson labels intact and attached. Please note that any return received that does not meet our return policy requirements may be refused and sent back to you at your own expense.
Purchases will be refunded upon receipt of the returned goods, provided that all return conditions are met.
If a return slip was provided by the seller, the costs of the return will be deducted from the amount of your refund. The return shipping costs vary according to the region of the return; they will be communicated to you by our customer service and deducted from your refund.
The refund will be issued using the same payment method used for the initial transaction. No cash refunds will be made.
European Union (EU)
We will issue a refund for all payments received. Note that the costs of the return will be deducted from the amount of your refund.
United States of America (USA) :
In the event of a return, $60 USD will be deducted from your refund for administrative fees incurred by customs clearance.
Please note that if you paid any original shipping fees, these will not be refunded.
If a return slip was provided by the seller, the costs of the return will be deducted from the amount of your refund.
International other than European Union (EU) and United States of America (USA):
Refunds include the cost of the items returned.
Please note that if you paid any original shipping fees, these will not be refunded.
If a return slip was provided by the seller, the costs of the return will be deducted from the amount of your refund.
European Union (EU) :
United States of America (USA) : 
International other than European Union (EU) and United States of America (USA) : 
